Responsible Lending Policy

Responsible lending

Noddle practices responsible lending at all times. Our lending policy, application processes and loan assessment criteria are designed to only offer a loan solution to customers who pass our assessment criteria, which is calibrated to ensure that the applicant can afford the loan they are applying for, or any other loan product that they are considering from Noddle.

We recognise that life throws up the need for additional cash flow, whether it be for an emergency bill or purchase, a holiday or to cover a purchase for your home. A Noddle loan is tailored to your circumstances, so your cash flow is in your control and any loan from Noddle is manageable.

Loan affordability assessment

Noddle’s assessment process prioritises the collection of the information necessary for us to accurately assess an applicant’s ability to afford a loan, and furthermore for that affordability to be sustained through the loan's term. It is important that every loan is assessed responsibly, and at Noddle that means that the borrowers current and future financial circumstances are considered, to ensure that loan repayments can be made throughout the loan comfortably, alongside other household and other personal expenses.

Flexible loans

Noddle loans are designed to be flexible, and we offer all customers an early loan repayment option. If a customer elects to pay out a loan early, no additional fees or charges are added to the existing loan agreement terms. See our Costs and Charges to learn more.


To be accepted for a Noddle loan, applicants must have a regular income received into a personal bank account. Our loan application platform undertakes enquiries that verifies an applicants income, that may be via employment or from an ongoing Government benefit program.

To qualify for one of our Personal Loans, you must:

  • Be over 18 years of age
  • Receive a regular income into a personal bank account
  • Receive at least $400 per week income
  • Be an Australian resident or have permanent residency
  • Have a direct contact number

Transparent service

Noddle loans comply with all relevant Commonwealth and State Legislation. Transparency is central to the approach Noddle takes to operating as a responsible lender within Australia. At all times we strive to make every aspect of the loan clear to the borrower, with all terms, all costs and all conditions being detailed within the loan agreement. As part of Noddle's commitment to transparency, a loan offer, once approved, is made to an applicant without any obligation for the applicant to accept the loan. Throughout the loan application process, and up to an including the approval of a loan application, the applicant may decide to withdraw the loan application, at no cost.

If additional costs are added to any loan, these will fall under agreed terms within the loan agreement, and generally fall under the category of late repayment fees that are applied if a loan repayment has not been made under the terms of the loan agreement.

ID verification

All applicants for a Noddle loan will be required to provide personal information that we collect to form part of the application process under our responsible lender’s application process. Our online fraud detection system will e-verify your identity as part of the application process. Before we commence the stage in the application process where we collect and verify your personal information and confirm your identity, we will seek your prior consent. If you elect to have your identity confirmed by another method, such as our confirming your identity with your employer or another acceptable reference, please ask us, and we will help you complete this process.

It is important that we verify the identity of any applicant so we can ensure that the borrower is who they say they are, and that funds are sent to the borrower’s bank account.

Credit checks

Noddle carries out a credit check on all eligible applicants. This information is used as part of our loan assessment process.

At Noddle we consider every application on its merits, and balance in our assessment criteria an applicant’s financial situation, their ability to service a loan, and their credit history. A poor credit history does not necessarily indicate that the borrower is not able to afford a loan and comfortably manage their obligations under that arrangement in the future.

Responsible borrowing

A Noddle customer is a responsible borrower. With the information collected and provided by the borrower, Noddle can offer a loan solution that meets the borrowers needs and matches their capacity to repay. Maintaining repayments on time is a good practiced to follow because it not only helps support any future loan application but may improve your credit worthiness for other loan applications.

Guidance and Warning About Borrowing

Any loan application should be made after careful consideration of the terms and conditions of the loan, and your ability to honour the loan agreement throughout its term.

*The following statement is an Australian Government requirement under the National Consumer Credit Protection Act 2009.

It can be expensive to borrow small amounts of money and borrowing may not solve your money problems.

Check your options before you borrow:

  • For information about other options for managing bills and debts, ring 1800 007 007 from anywhere in Australia to talk to a free and independent financial counsellor
  • Talk to your electricity, gas, phone or water provider to see if you can work out a payment plan
  • If you are on government benefits, ask if you can receive an advance from Centrelink: Phone: 13 17 94

The Government's MoneySmart website shows you how small amount loans work and suggests other options that may help you.

*This statement is an Australian Government requirement under the National Consumer Credit Protection Act 2009.